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Customer Terms & Guarantees

Revised: May 26, 2021

Terms:

The WordAgents team is eager to get started on your project! We ask that you provide specific project details when submitting your order. Based on that information, we create content that meets your vision and your audience's needs.

All WordAgents projects include:

  • Topic research
  • Title ideation (if no title is provided)
  • Up to 20 keywords*
  • Content writing
  • Proofreading via Grammarly
  • Plagiarism checks via Copyscape
  • Delivery of up to 10,000 words within 7 business days

*SEO add-on packages are available! We incorporate your favorite SEO tool to optimize your content. Learn more about bring-your-own SEO here

WordAgents projects do not include:

  • SEO optimization via tools (in the absence of an add-on package)
  • Images, graphics, screenshots, screen captures, or links to images
  • Domain Authority (DA) or Domain Ranking (DR) research
  • Development of content briefs

Please note that providing accurate and thorough content brief information is essential for ensuring quick production. If your content brief lacks the required information or has conflicting requests, this may delay production or void our reasonable revision guarantee.

Content Types

Our team of American writers can cover a diverse range of content requests. WordAgents' four core content pillars cover:

Within these four categories, your content options are almost limitless. Plus, you can order any piece of content at a length that suits your needs.

Content Length

In regards to your content length requests:

  • Single article projects must be at least 1,000 words each
  • Projects that include 2 or more articles must be at least 50 words each

Quality Guarantee

We strive for quality at all times. In regards to quality, we guarantee:

  • Each article will be factually correct
  • Each article will follow the directions provided by the client
  • Each article will be proofread on Grammarly.com to a score of 90% or better
  • Each article will pass Copyscape plagiarism checks

Please note that we do not provide subject matter experts. You should not expect the insight someone with first-hand experience would have. Our writers will use internet research to carry out your requests.

WordAgents does not provide a full suite of editing services outside of proofreading the document and utilizing Grammarly to achieve a score of 90% or better.

Turnaround Time and Delivery

WordAgents guarantees delivery of up to 10,000 words of writing per account each 7 business days. Weekends, holidays, and other non-business time does not count towards the 7-day timeline.

For extra bulk credit redemptions (i.e., orders over 200,000 words), we will work with you and your team to outline and deliver content turnaround timelines specific to your needs—guaranteed.

Documents will be produced via Google Docs and delivered to your account dashboard. You can also receive notifications via email when each order is complete.

100% Satisfaction Guarantee

You do not have to sign a contract to work with us, and there are no setup or cancellation fees.  WordAgents' goal is to provide the highest-value content possible. That means no roping our clients into contracts or setting expiration dates. You're free to leave anytime, though we'll do our best to ensure that you never want to.

If, at any time, you are unhappy with the quality of our content services, we will work with you until you are 100% fully satisfied. 

Reasonable Revisions

WordAgents provides up to two (2) reasonable revisions per document ordered. Each revision will be returned within three (3) working days from when our team receives the revision request. Revisions must be requested within 14 days of the original delivery date of the article. 

Revisions are meant to correct accidental factual inaccuracies or to phrase information in a way that better meets the expectations laid out in a client's content brief.   

Revisions are not an avenue for expanding on or changing the original brief or requesting research, editing, or other services that are not included in your order, such as:

  • SEO optimization (in the absence of an SEO add-on)
  • Additional research
  • Increasing the word count
  • Adding sections or information not requested in the original brief

Revision requests must be made via your account dashboard. Revision notes must be made via Google document comments in the original delivered document. We welcome all your feedback (and your clients')! However, we cannot accept articles for revision that have already been edited by a third party. Our revisions cover the original document that we deliver to you, with in-document comments and feedback.

Please note that we are happy to address any quality concerns that you may have, but limitations do apply to the revision parameters. For example:

  • Any tone or voice requirements must be specific and outlined in the original brief, i.e., specific key terms or branded phrases.
  • For product-related articles, revisions do not apply to products that have become unavailable/gone out of stock after article delivery.
  • Addressing changes based on client errors in brief guidelines is up to the discretion of the WordAgents team

WordAgents revisions do not cover rewrites of completed/delivered articles. 

Cancellation

Whether you make a one-time standard credit purchase or an extra bulk word credit purchase, you are free to stop redeeming your credits at any time and formally terminate your relationship with WordAgents.

Cancellations of word credit redemptions (aka ordering articles) will not be honored. Our team begins work as soon as you submit your project details. 

Content Ownership

Once we have finished and delivered a piece of content to you, you have full copyright ownership of that content. Under no circumstances will we ever republish, recycle or redistribute the content we have created for you.

Word Credit Expiration

So long as you keep the WordAgents account you used to purchase credits open, your credits will never expire. You have the freedom and flexibility to both accumulate and redeem your credits as you see fit.

Word Credit Redemption

Ordering content from WordAgents is simple! You'll use our ordering form to describe the content you want, including the article length. Then, when you submit the order via your WordAgents dashboard, credits are deducted from your account balance. Our team begins production right away, and our helpful Customer Success team is ready to lend a hand if you have any questions.

The WordAgents Team

Writers

While we aim for consistency when assigning customer content orders to our team of elite and 100% English-speaking American writers, we do not provide clients the ability to choose which writer on our team works on their projects. Dedicated writers are not part of our service offering. Clients can expect a consistent writing style and tone of voice from all writers on the team.

WordAgents customers cannot contact our writers directly. Project management and content-related communications—from payment inquiries to content revision requests—will be handled by each customer’s dedicated Customer Success Representative (in collaboration with a content editor where appropriate).

This formal communication framework provides benefits to all parties involved. It allows our team to more effectively take into account customer feedback. It also empowers our writers to focus on doing what they do best—developing best-in-class SEO-optimized content.

Sample Content

Check out our sample content here. Have more questions? Reach out to us directly at [email protected].

White-Label Reseller Program

As a white-label reseller with WordAgents, you can resell our word credit packages to your clients via a one-time purchase or monthly subscription plan. 

We offer our white-label resellers the ability to purchase special packages at discounted rates.  

You are free to rebrand and sell the packages to your customers at whatever price you see fit. Once your customers have purchased word credits, they can redeem their word credits and place orders in their customer account for individual pieces of per word content (i.e., blog posts, product descriptions, website content, etc.). 

These orders will arrive directly to us on the back end, and we will handle all customer communications, from content revisions to delivery. Note that all communications are non-branded (i.e., your customers will never know they are purchasing from WordAgents).

To learn more about our white-label reseller program, reach out to us directly at [email protected] or book a call with us.